William Brown Medical Centre - Hospital in Peterlee

Hudson

Wish I could give ZERO! It's going down& apart from trying to get through on the phone,I went for a 8.50 am appointment & told come back at 10.30..Arrived at 10.20 am & in spite of 2 visits to the counter I was not seen and left at 11 .30 am!!!.I seriously thinking of changing GP's as this practice is always complaining about "no shows" but wasted my entire morning!The parking is also limited with cars not parked in bays( in spite of empty bays)

Sarah

I have used this surgery on several visits and found the appointment times were well adhered to, no delays to speak of and excellent treatment by competent doctors and nurses, my wife endorses my comments wholeheartedly, having had the same experience.

Gianna

Tried to make an appointment to see my doctor who I always see. They told me a triage would ring me. They range at 12 but it was my own doctor so I told her what was wrong and she said come to the surgery at 4.45pm, I thought great I am seeing my own doctor. When I got there it was the nurse. My mouth hit the floor and she new I was put off. I asked her where my doctor was in a meeting she said. This nurse was lovely but I still wanted to talk to my doctor. If this carry on I will be changing my surgery, fed up now.

Damian

Atrocious new system. Over 50 redials from 8.30 to 10am. Then told by recorded message that a new system meant that I would be triaged before getting an appointment. Then when, eventually, the phone was answered (another 6 minutes of music) I was told that they were fully booked for triage let alone actual appointments. I must "try again tomorrow to get a triage call". What about working people? How do they redial again and again for over an hour? No wonder people are abusing the A & E services in this country. You can't even ask for an appointment in a few days time for a non-urgent matter

Sophie

I hope this will continue in the face of cutbacks and changes in the NHS.

Caden

I have been trying to call for two days with no answer. Redialled 150 times. Had a family emergency and needed to cancel my appointment. Now it looks bad on me as it looks like I just failed to turn up. Just joined this surgery so could not cancel on line. Really thinking about cutting my losses and using a different surgery if this is the trouble you go through just to speak to someone. My rating is ZERO!!!